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Claims - The TRUE test of an Insurance Broker.

A claim is the true test of your insurance protection. Unlike many of our competitors, we do not outsource our claims department as we believe that having the ability to manage your claims is at the heart of what we do for our clients.

We will deal with the claim from the point of notification all the way through to settlement so we will be there by your side ensuring that they are handled effectively and quickly.

This is a step-by-step guide that will help making claims easier:

Step 1 - Minimse the Loss

It is a condition of most, if not all policies that a policyholder should take action to mitigate the loss. Carry out any emergency works to keep the property safe, secure and water tight.

Step 2 – Report it

If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police before doing anything else. Most policies have time limits for you to report things to the police so do it straight away.

Step 3 – Get the facts straight

Be clear about exactly what happened so you can tell your story factually and consistently with no missing details or exaggeration. It’s often best to write it down. You should also try to take photos/videos where possible.

Step 4 - Find all the documentation

Having everything to hand makes the whole process go more smoothly. You’ll need:

- Your policy document
- Receipts for anything stolen or damaged
- Reference numbers – for example if you filed a police report

Make sure you know:

Times and dates details of everyone involved (the other party in a car crash, perhaps, or the plumber that fixed your burst pipes) exactly what happened what you’re claiming for – how much money you expect to get

Step 5 - Call your Broker!

If the worst should happen, we will guide you through the claims process and negotiate with your insurer on your behalf

Our dedicated claims team can offer advice and support and work with your insurance company to ease your administrative burden. 

If you need to make a claim...

Call us on 01604 904 001 or email us at

Did you know?

We can help with ALL of your business insurance needs, which may include:

Commercial Combined  Computer  Contract Works Cyber & Crime  Directors & Officers  Liability Engineering Liabilities  Marine & Transit Motor Fleet Motor Trade Professional Indemnity Property Owners Personal Accident & Travel

The list is not exhaustive; contact us for further details of how we can help you.

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